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Frequently Asked Questions
What is SAC NA Merch?
SAC NA Merch is our online shop where we offer special items that show our pride in recovery. Every product celebrates the 12 Steps, 12 Traditions, and the spiritual principles of Narcotics Anonymous.
Who makes the products?
We work with Printful.com, a trusted company that makes our merchandise on demand. They print and ship your items carefully so you get the best quality every time.
How long does it take for my order to be made?
Once you place your order, Printful usually makes your product within a few days. After it is made, shipping time depends on where you live. You will get a tracking number to see where your package is.
Where are the products shipped from?
The products are made and shipped directly from Printful’s production centers. This helps us keep the items high quality and get them to you quickly.
Can I return or exchange an item?
Since our products are made just for you, we can only accept returns or exchanges if there is a mistake or a defect. Please contact us right away if you have any issues and we will help fix it.
How do I track my order?
After your order ships, you will receive a tracking number by email. You can use that number on the courier’s website to see your order’s progress.
Who can I contact for more help?
We are here to help! If you have any more questions or need support, please contact us through our website or email us directly.
